The Disney Keys to Excellence Workshop
Tuesday, August 18, 2009
A down economy can either be an excuse to play it safe, or a chance to outpace your competition. Now's the time Joliet Junior College's Corporate and Community Services and the Grundy Chamber of Commerce have partnered together to bring affordable Disney professional development expertise to Joliet on Tuesday, August 18, 2009.
In this engaging one-day program, learn proven business strategies from Disney Institute that will provide you with creative ways to weather the economic climate and effectively meet challenges presented by today's economic conditions.
- Selecting right-fit talent
- Training for consistent quality
- Communicating to inform and inspire
- Creating an environment of caring
Program Schedule:
7:30 a.m. – 8:00 a.m. Registration
8:00 a.m. – 9:30 a.m. Leadership, Disney Style
9:30 a.m. – 10:00 a.m. Break
10:00 a.m. – 11:30 a.m. Management, Disney Style
11:30 a.m. – 1:00 p.m. Break for Lunch
1:00 p.m. – 2:30 p.m. Service, Disney Style
2:30 p.m. – 3:00 p.m. Break
3:00 p.m. – 4:30 p.m. Loyalty, Disney Style
Leadership, Disney Style
Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.
Topics will include:
- Communicate a compelling vision
- Building involvement and ownership
- Organize for maximum involvement
- Capitalize on change
Management, Disney Style
Understand the importance of integrating your corporate culture into selection, training and care.
Topics will include:
- Establish a culture through learning by design
- Select and hire "right-fit" employees
- Train and motivate employees
- Create a supportive environment
Service, Disney Style
Explore world-renowned Disney principles for service excellence.
Topics will include:
- Develop a service philosophy
- Learn tools to support a service culture
- Deliver on the service theme
Loyalty, Disney Style
Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.
Topics will include:
- The business case for loyalty
- Strategies for creating loyalty
- Align for loyalty
Registration Information:
The registration fee is $299 per person. Registration fee includes continental breakfast and lunch.
Workshop Location:
The Disney Keys to Excellence workshop will be held at Joliet Junior College's Main Campus, T-building Conference Center, 1215 Houbolt Road, Joliet, Illinois.
Sponsorship Opportunities
A Magical Sponsorship Opportunity from Disney Institute, comes a unique Professional Development Program that will bring participation from across all industries. It's an opportunity for you to reach out to the area's top organizations. So contact us now to be part of the magic.
Download a Sponsorship Application
Brought to you in partnership with
Grundy County Chamber of Commerce & Industry
A big thank you to our marketing partners
