Supervision Training
The Frontline Supervision Certificate Program is designed to help the front line supervisor develop the skills, understanding and insights required to excel as a manager. The program is orientated towards specific skill development versus theoretical approaches to management.
Introduction
Todays work environment demands that supervisors do more than just know how to supervise. They must manage to bring about results consistent with organizational goals and objectives. In 1992, Joliet Junior College and the local companies determined what essential skills would be required by first line supervisory personnel. With these skills in mind, the Front Line Supervision Certificate Program was created. For almost 20 years, companies have been sending their employees to attend this highly regarded program. The extensive 14 week program has been consistently updated to help frontline supervisors develop specific skills, understanding and insight in such areas as planning and problem solving, and employee motivation.
Program Overview
Courses place emphasis on practical applications, group interaction and learning through practice and discussion. Course enrollment is limited to 25 students. Classes meet one evening per week for three hours and are held at the Joliet Junior College Main Campus. Students successfully completing the unit sequence will receive a Certificate in Frontline Supervision from Joliet Junior College. Call 815-280-1555 for current dates and course fee.
Class Description
The first seven-weeks, the course unit covers topics such as the supervisors role in management, the environment of the supervisor, planning and goal setting, organizing, delegating and motivating the work force, human behavior, and leadership skills.
View course dates and times
Unit One Course Details:
The frontline supervisor is the crucial interface between the organizations management and the vast number of employees who perform the real work of the enterprise. Due to administrative cutbacks in middle management, the frontline supervisor now faces greater challenges and an expanded role in the organization.
Unit Topics
- Personal characteristics upper management looks for in selecting supervisors
- The management process includes planning, organizing, staffing, energizing and controlling
- Balancing between employee-centered and task-centered methods of supervision
- Improving the quality of work life for employees
- Effective goal setting characteristics: specific, measurable, attainable, and relevant
- Workplace planning and systematic problem solving
- Interfacing the workforce with the computer information system
- Motivate employees by utilizing a people-centered approach to job design
- Discuss authority, responsibility and accountability and how they are related
The last seven weeks of the course addresses the techniques, strategies, and legal aspects that should be considered when communicating with employees. Topics include interviewing, conducting performance reviews, training, administering discipline, and employee counseling.
Unit Two Course Details:
Supervisors spend the bulk of their day communicating. Mastery of communication fundamentals is essential to their overall success. Effective communication helps to develop positive working relationships.
Unit Topics
- Conduct effective employee performance appraisals
- Behavior clues for a troubled worker
- Dos and Donts of employee counseling
- Common errors in administering discipline and discharging employees
- Learn the six key steps to a systematic approach to training new employees
- Discuss training methods, visual aids, and alternative types of training resources
- Interviewing job candidates and making the selection
- Designing an orientation program for new employees
Class Materials
The text used for the program is Supervision-Managing for Results by John W. Newstrom. It is in its 9th edition and has features such as:
- 58 case studies are included in the text to illustrate key points.
- Internet sources are listed in the book to provide a source for more in depth information.
- 18 self-assessment application exercises are included to assess your supervisory abilities and identify areas of improvement.
- A personal development plan provides guidelines for planning a career in supervision.
- A question-and-answer learning technique is interspersed with the text to provide feedback to the learning process.
- Practical quick tests based on true and false questions that apply to the more difficult situations, especially matters of interpersonal relationships appear through out the text.
- Features include a list of practical guidelines for supervisors at the end of each chapter.
- Job tip boxes provide practical suggestions for on the job implementation
- Thoughts to Ponder inserts that highlight the current thinking on a relevant topic.
- Definitions are inserted in the margins for quick reference.
- Quips and quotes from notable personalities like Henry Ford, General George Patton, Booker T. Washington, and Peter Drucker are used to reinforce principles.
- At the end of each chapter there are a list of key concepts to remember that are summarized into a paragraph, ten questions that test the readers comprehension, and group exercises.
- Video presentations that correlate with the text.
Frontline Supervision
We know the Frontline Supervision Certificate Program is a commitment. 14 weeks is a long time but in todays business world, everybody needs an edge over the competition. Joliet Junior Colleges Frontline Supervision Certificate Program has been offered since 1992. Many local businesses are familiar with the program and many of their employees have earned the certification.
To get the job you want or just to keep the job you have, the Frontline Supervision Certificate Program at Joliet Junior College will expand your overall supervisory skills. Register for the program and earn your certification to give you the edge over the competition.